Privacy policy

What we collect

When you enquire or book, we collect:

• Your name, mobile number and, if you give it, your email address
• The company or group you are booking for, if you tell us
• Your visit date, party size and what you have booked
• The names of guests in your party, which our terms require us to hold at reception for security
• Payment confirmation details from our payment provider — never your card number

We do not store copies of identity documents in this system. Photo ID is checked in person at reception, and we record only that the check was made, by whom and when.

Why we collect it

To answer your enquiry, hold your booking, prepare for your arrival, take payment, and meet the security and record-keeping obligations that apply to us as a resort. We do not sell your information, and we do not share it with anyone except the service providers below.

Who processes it for us

• Our payment provider, to take the advance. They handle the payment; we never see your card details.
• Our email provider, to send your confirmation.
• Our hosting and database providers, to run this website.

How long we keep it

Enquiries that do not become bookings are kept for 24 months. Booking and payment records are kept for as long as tax and accounting law requires.

How it is protected

The site is served over HTTPS. Access to guest information is limited to resort staff with an account, and every change to a booking is logged against the person who made it. Payment card details never reach our servers.

Your rights

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call reception on +91 90467 88988. Where we are required by law to keep a financial record, we will keep that and delete the rest.

Grievance officer

Complaints about how your information has been handled should be addressed to the resort manager on +91 90467 88988, or in writing to Gutri, Deuli, Jibantala, South 24 Parganas, West Bengal 743502.